Returns & Exchanges
At Highheels, we want you to love your stride, which is why we offer a 30-day window for returns or exchanges on all unworn footwear in its original packaging. Please ensure the soles are free of scuffs and all tags are attached to qualify for a full refund.
Initiate Your Request
Log into our online portal with your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the pre-paid shipping label provided via email.
Pack with Care
Place the shoes in their original designer box and secure them inside a protective shipping carton to prevent damage during transit.
Drop Off and Track
Hand your package to any authorized carrier location and keep your tracking number handy as we process your refund within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing